I spent a decade inside the software. I know exactly where it breaks.

I’m Sam Floyd. Before starting Floyd Automations, I spent over ten years inside fast-scaling startup tech companies as a systems admin and integrations lead — the person responsible for making the tools actually work under pressure.

I was also a Product Manager at Close, an SMB CRM used by thousands of trade businesses — contractors, field service companies, and specialty trades. I watched how these businesses actually used that software every day — and how much they left on the table because nobody ever set it up right.

I come from a military background, which means I think in systems and SOPs. When I document something, your newest hire can follow it without calling you.

The most important thing I can tell you: I am not going to be here forever, and I know that going in. My job is to leave you in a better position than I found you — working software, trained team, clean documentation. That is the deal.